Refund Policy

EXCHANGE, RETURN, AND REFUND POLICY - ZUPAW

1. Right of Withdrawal

Pursuant to Article 49 of Law 8.078/90 (Consumer Protection Code):
1.1. Cooling-off Period: The consumer has 7 (seven) calendar days from the date of receipt to exercise the right of withdrawal.
1.2. Product Condition: The product must be returned showing no signs of use, with all accessories, and in its original packaging.
1.3. Procedure: The request must be made exclusively via [SUPPORT EMAIL].
1.4. Refund: Upon verification, the full amount will be refunded.

2. Warranty Against Manufacturing Defects

2.1. Statutory Periods: We comply with Art. 26 of the Consumer Protection Code, offering a 30-day warranty for non-durable goods and a 90-day warranty for durable goods.
2.2. Remote Technical Assessment: The customer must send photos and videos detailing the defect to [SUPPORT EMAIL]. Our team will respond within 48 business hours.

3. Shipping Damage

If the packaging is torn or the seal is broken, refuse delivery and notify our team immediately via WhatsApp at.

4. Warranty Exclusions

Exchanges or refunds will not be granted in cases of: damage caused by dropping, misuse, exposure to liquids, or attempted repairs by unauthorized third parties.

5. Refund Timelines

5.1. Credit Card: The reversal may appear on your statement within two billing cycles following the request.
5.2. PIX and Bank Transfer: Payment will be processed within 7 business days after verification of the returned item.