Shipping Policy

SHIPPING, LOGISTICS, AND DELIVERY TIMEFRAME POLICY - ZUPAW

1. Nature of Logistics Operations

Zupaw operates as an international trade facilitation platform. Products offered in our store are shipped directly from our partner distribution centers located in the United States, Europe, and Asia. By making a purchase, the customer understands and accepts that they are directly importing goods for personal use.

2. Processing and Dispatch Times

2.1. Technical Screening: All orders undergo a payment confirmation and fraud analysis phase, which may take up to 48 hours.
2.2. Order Picking and Packing: The timeframe for physical picking, quality control, and packaging is 2 to 5 business days.
2.3. Tracking Code: The system automatically generates an international tracking code, which is sent to your email (zupawco@gmail.com) within 7 business days after actual dispatch.

3. Estimated Delivery Time and Delay Clauses

3.1. Standard Estimate: The average delivery time is 15 to 35 business days after dispatch.
3.2. Force Majeure and Seasonality: Delivery times may be extended in cases of *force majeure*. In such instances, an additional delay of up to 15 business days is permitted.
3.3. Strikes and Postal Services: Zupaw has no direct control over postal service operations but acts as a mediator to resolve logistical issues.

4. "Remessa Conforme" Transparency and Taxation

4.1. Pre-collected Taxes: We operate under the guidelines of the Brazilian Federal Revenue Service's "Remessa Conforme" (Compliant Shipment) Program. Import duties and ICMS (state sales tax) are calculated and paid at the time of purchase.
4.2. Exemption from Extra Fees: The end consumer is fully exempt from additional charges. Should you receive any such charge, please contact us via WhatsApp at [WHATSAPP].

5. Delivery Attempts and Recipient Responsibility

5.1. Delivery Protocol: Three delivery attempts are made on alternating days.
5.2. Absence: If the product is not collected within the designated timeframe, it will be returned to the sender, and the cost of reshipment will be borne by the customer.
5.3. Addressing: Errors in the address provided by the customer that result in delivery failure do not entitle the customer to an immediate refund.

6. Delivery Insurance

All products shipped by Zupaw are fully insured against loss. If loss is confirmed, the store will either reship the item or issue a full refund.